Frequently Asked Questions

Are we Pet Friendly? Do we roommate match? Is parking free? Find answers to your most pressing questions right here on our FAQ page!

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HOW CAN I SEE AN AVAILABLE APARTMENT/TOWNHOME AT THE RAIL YARD OR THE VARSITY?


The Rail Yard: We are currently under construction and will not have any units available to tour until the Summer of 2021. Please check out the photo gallery on the website for property architectural renderings. If you have any questions please call us at (302) 562-6882 or email us at TheRailYard@CollegeTownCommunities.com The Varsity: Call us to set up a tour at (302) 456-9267 or email us to set up a tour at Varsity@CollegeTownCommunities.com




DO I NEED TO ALREADY HAVE ROOMMATES OR CAN A ROOMMATE BE PROVIDED?


Any student will be accommodated at The Rail Yard and The Varsity. If you already have another student that you know you would like to live with, you will be placed with them, within the same apartment. If you are looking by yourself, you will be put on our “Roommate Needed List” and matched with other single tenants of the same gender using our Roommate Matching System.




ARE THESE UNITS FURNISHED?


The Rail Yard: Yes, all units are fully furnished with a leather sectional sofa, coffee table, entertainment stand, 55” SMART TV in every living room, dining table with chairs, bar stools, full-sized bed, hypoallergenic mattress, dresser, desk and desk chair. Some units also include additional furniture in the bedrooms including loveseat, entertainment stand and 42” SMART TV. See Floor Plans & Pricing for detail. The Varsity: Both furnished and unfurnished options are available. Inquire with the Leasing Office for more details.




WHAT APPLIANCES ARE INCLUDED?


The Rail Yard: All units include a designer kitchen with full-sized stainless steel appliances. Including refrigerator, a range/stove, garbage disposal and dishwasher. Plus every unit has a washer and dryer. The Varsity: All kitchens are supplied with a full-sized refrigerator, a stove, ventilation hood, garbage disposal, and in-unit washer and dryer.




ARE UTILITIES INCLUDED IN THE RENTAL AMOUNT?


The Rail Yard: Dedicated high speed internet with password protected WiFi, water, sewer and trash and all included. Resident pays for electric, which is billed through the leasing office. (ALL bills stay out of the resident’s names!) The Varsity: All utilities are included in the rental amount, excluding electric. Residents must put the electricity in their name through the city.




WHAT IS INCLUDED IN MY RENT PAYMENT?


The Rail Yard: Dedicated high speed internet with password protected WiFi, water, sewer, trash, 24/7 emergency maintenance, access to the on-site leasing office, secure mail and package storage, 24/7 fitness center, café with self-serve Starbucks coffee, print lounge with free WiFi, and access to The Rail Yard Lounge. The lounge is located on the 2nd floor of the Main Street Galleria near The Green on campus. The Varsity: HD cable/internet, water, sewer, trash, 24/7 emergency maintenance, access to the Leasing Office and access to The Rail Yard Lounge.




IS THERE A SECURITY DEPOSIT?


The Rail Yard: $0 security deposit! The Varsity: $0 security deposit!




WHEN DO I PAY RENT?


Rent is to be paid by the 1st of every month of your contract. Arrangements can be made to pay a full semester in advance or a full year in advance if that is desired by the tenant.




HOW DO I PAY RENT?


Rent payments can be made by check, money order, wire transfer, credit or debit cards (No cash will be accepted) in the Leasing Office or online through your Resident Portal account. Most debit cards have a daily limit for charges, so check with your bank to be sure you have the ability to make large payments before attempting payment. Convenience fees will apply to any online payment and vary depending on your payment method. College Town Communities splits these fees with you and pays half, so the fee you pay is actually half of the entire fee. Checks are the cheapest way to pay!




IS PARKING AVAILABLE ON SITE?


Onsite parking is available for residents at NO additional charge. Every resident MUST obtain a Parking Permit Sticker from the Leasing Office in order to be permitted to park in the onsite parking lot. Any vehicle parked in The Rail Yard or The Varsity parking lot without a parking sticker will be given a one-time warning or towed upon discovery, depending on the circumstance. These actions are taken to preserve safe and well-lit parking for our residents.




WHO IS ALLOWED TO LIVE AT THESE FACILITIES?


Any student enrolled at the University of Delaware campus.




CAN GUESTS/ VISITORS STAY OVERNIGHT?


Any resident is allowed to have a guest visit or spend the night at any time without the need to register or sign them in. However, a guest is NOT allowed to stay for more the 3 days at a time. Roommate consideration must be taken into account with all visitors. Guests must be accompanied by the resident whom they are visiting at ALL times when inside the apartment.




WHAT SAFETY MEASURES ARE TAKEN BY MANAGEMENT?


Leasing Office: Located at 120 Wilbur St (Unit A-7), Newark DE, our fully staffed leasing office is open from 10am-5pm Mon-Friday. After Hours: All residents are to call the On-Call phone number 302-729-6888 for any after-hours issues or concerns. Parking Passes: Each resident that is interested in keeping a vehicle on property must register the vehicle through the Leasing Office. Each resident is assigned a numbered parking pass AND a numbered parking spot that is then tracked through our software management system and monitored by BOTH our on-site staff and contracted towing service. Any vehicle found to be parking on property without a Resident Parking Pass or Registered Guest Parking Pass will be towed upon discovery. Lighting: Both parking lot and building entry lighting are set to be on from Dusk ‘til Dawn every day, any time of year. Security Cameras: Security cameras are located throughout the facility covering outdoor common areas as well as parking areas. Security cameras cannot stop something from happening, but they are an excellent deterrent against wrong doing. Fire Protection: The Rail Yard and The Varsity have a hardwired, interconnected fire protection system in each unit. Every unit is also provided a fire extinguisher, either under the kitchen sink or adjacent to the kitchen hanging on the wall. All extinguishers are inspected annually by a 3rd party fire protection company to make sure that they are in working order.




WILL I HAVE A PRIVATE BEDROOM?


The Varsity residents choosing to live alone or two to a two bedroom will have their own bedrooms. The Rail Yard residents also have their own private bathroom!




WILL I HAVE A PRIVATE BATHROOM?


The Varsity residents who do not have a roommate will have a private bathroom. All residents of The Rail Yard will have private bathrooms!




HOW ARE THE UNITS RENTED?


The Rail Yard: Each resident will have their own lease per bedroom. The Varsity: The Varsity is rented by the unit.




HOW FAR FROM CAMPUS ARE THESE FACILITIES?


The Rail Yard is one block from the University of Delaware campus. The Varsity is located a half mile from the University of Delaware campus.




ARE PETS ALLOWED?


The Rail Yard and The Varsity are animal-friendly facilities. Any resident bringing an animal/pet MUST complete the Pet Addendum and pay the animal security deposit prior to bringing the animal into the apartment.




ARE THERE LAUNDRY FACILITIES?


There is a free washer and dryer in every unit.




WHEN WOULD I MOVE IN?


The Rail Yard: All leases will start on August 9, 2021. The Varsity: Most leases will start August 9, 2021. Contact Leasing Office for the potential of an alternate move-in date.




HOW LONG IS A LEASE TERM?


The Rail Yard: We offer BOTH school-year leases and full-year leases! All leases begin on August 9, 2021. School-year leases run through May 31st, and full-year leases run through July 24th. The Varsity: Most leases begin August 9, 2021 and run through July 24, 2022, however, depending on availability, other lease terms may be available. Inquire with the Leasing Office for further information.




DO YOU PERFORM BACKGROUND OR CREDIT CHECKS DURING THE APPLICATION PROCESS?


Background checks are performed on every student who wants to live at College Town Communities. A minimally invasive credit check is performed separately on the parental guarantor for each tenant. There is no cost to the tenant or the guarantor for this process.




IS THERE AN APPLICATION FEE?


No, there is no fee to apply to live at College Town Communities. There is, however, a $299 nonrefundable Administrative Fee once you have decided to complete a lease to live at College Town Communities. This Administration Fee covers the online application process, renewal lease generation, resident and guarantor screening, resident financial ledger maintenance, and 24-7 access to the online Resident Portal.




IS ALCOHOL PERMITTED IN MY UNIT?


Assuming you are of the legal age, you may consume alcohol in your apartment. No alcohol is permitted in the outdoor areas and we expect tenants to follow all property guidelines and state/local laws.




MAY I PAINT THE WALLS IN MY UNIT?


No. The properties are already painted. You may decorate your apartments with posters, tapestries, holiday lights, etc. Please use thumb tacks or small nails when hanging things on the walls. Do not use screws or long nails as there is a variety of mechanical services behind that walls that could be damaged. Do not use Tape, Glue, Gummy poster hangers, 3M double-sided sticky pads, etc. Do not use wall decals, as they will de-laminate the face of the drywall. Any unnecessary damage to the townhouse walls could be deducted from your security deposit.




DO I NEED TO BRING MY OWN BEDDING OR WINDOW TREATMENTS?


The Rail Yard and The Varsity do not provide bedding. Every unit will include mini blinds on each window and you may add window treatments if you desire, but the blinds must stay in place.




AM I REQUIRED TO CARRY RENTERS INSURANCE?


We do require every tenant to carry renters insurance. Tenants may procure their own renter’s insurance policy and show College Town Communities management proof of that insurance and list College Town Communities as “Additional Insured” on that policy or tenants can work along with management to secure their Renter’s Insurance at move in by going with a third party insurance company at that time. This is done in our Leasing Office and often represents the most inexpensive costs for the most comprehensive coverages.




ARE YOUR FACILITIES DIRECTLY AFFILIATED WITH THE UNIVERSITY OF DELAWARE?


The Rail Yard and The Varsity are solely rented to University of Delaware Students. We work closely with the University of Delaware campus but are a privately owned company.




CAN GRANTS, SCHOLARSHIPS, STUDENT LOANS, OR FINANCIAL AID BE APPLIED TOWARDS RENT?


Yes. You may use financial aid proceeds or any other 3rd party payment process to pay for your Rent at any of our facilities. Typically financial aid proceeds are disbursed directly to the student who in turn can then use those proceeds to pay for housing. If a rental payment is due and the tenant has not received their source of aid yet, proper documentation of this delay in aid must be presented to management in order to avoid any late fees to your account.




WHO DO I MAKE MY RENT CHECK PAYABLE TO?


The Rail Yard payments should be made out to: College Town Communities The Varsity payments should be made out to: Varsity Townhomes





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